Returns Policy


Melomotive is committed to providing quality products. If for any reason a Melomotive customer is unsatisfied with their purchase, they can contact us within 7 days of taking delivery, and organise to return the product and receive a refund of the purchase price (excluding the associated delivery cost), subject to the terms and conditions listed below: In order to organise a refund under these terms and conditions, the customer must contact us within 7 days of taking delivery of their order and request a refund under these terms and conditions. The customer must comply with the directions of Melomotive staff in order to enable a refund. Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the delivery cost as stated in the customer’s order. The 7 day period will commence on the date that the customer accepts delivery of their Melomotive product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of despatch of the product. The product purchased must be returned to Melomotive within 14 days of requesting a refund under these terms and conditions. Returned products must be returned in the original packaging, with all accessories and in a re-saleable condition. Customers must return the products for which they are seeking a refund at their own cost. If they are unable to find a way to return the products, Melomotive may organise a courier to pick up the products from the customer. Where Melomotive organises a courier to pick up the products, the customer will be charged the same amount as the delivery cost listed in their order to cover the cost of returning the products. Where items were ordered under "Free Shipping" promotions, the return delivery charge will be equal to the current website delivery rates. After receiving the returned products, Melomotive will issue a refund (as specified in clause ‎‎2) as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction or by issuing a cheque to the customer. Melomotive accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway. Melomotive reserves the right to make changes to these 7 Day Money Back Guarantee Terms and Conditions without notice. A restocking fee of 15% will be applicable on items returned to Melomotive (in a re-saleable condition). Melomotive reserves the right not to accept an item if it is not in a re-saleable condition.